INTRODUCTION
When you use Onewaytaxie App, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices.

This policy describes the information we collect, how it is used and shared, and your choices regarding this information. We recommend that you read this, which highlights key points about our privacy practices (including what information we collect, when we collect it, and how we use it).

CONTACT DETAILS
If you have any queries or requests concerning this privacy policy or how we handle your data more generally, please get in touch with us using the following details.

By contacting our Rider Support team at: ride@onewaytaxie.com

INFORMATION THAT WE COLLECT ABOUT YOU
We collect your information in a variety of ways, such as when you apply to be a Onewaytaxie Partner driver and when you use the Onewaytaxie Partner App. More details about how your information is collected are listed below.

Your rider application and account set up

• When you apply to ride with Onewaytaxie Partner Program, we ask you to provide information about yourself including your name, contact details, vehicle type, date of birth, address, your right to work, and whether you have any unspent criminal convictions.
• During the application process, we (or a third party) will ask you to provide further information and documents, such as a copy of your passport and proof of address for criminal background checks and right to work checks. If you are required by applicable law to have a licence or insurance for your vehicle type, we’ll also ask you to provide evidence that you’re compliant with this law, as well as your vehicle registration details. We will track the progress of your application and record the results of your criminal background check.

Payment and ride planning

• We record your rides, your earnings obtained via the Onewaytaxie, your calculated fees and associated fee statement (if any).
• We collect your most recent activity relating to your presence and whether you’ve avoided late cancellations.

Your location

• When you request to use a location-based function in the Onewaytaxie, for example when you want to be online to receive orders, we access your location from your device in order to provide this functionality. This includes when you opt to use these functions whilst your status is set to “”offline” i.e. not available for orders. If you do not want us to view your location when you are “offline”, please do not request these functions.

• When your status is set to “online” (i.e. available for orders) on the Onewaytaxie, we intermittently collect your location data. If you do not want us to view your location, please change your rider status to offline, but please note that you will need to be online for the Onewaytaxie to allow you to be offered and/or complete orders.

Your use of the Onewaytaxie and Partner Support

• When you use the Onewaytaxie we collect information about your usage of the Onewaytaxie, including about your rider status and (when online) your order progress swipes.

• When you interact with our rider support function via email, phone, post, chat or on the Onewaytaxie (“Support”) or Customer Services, including when you report any incident, our team may collect and use information about you. Your communications with us will be collected and used for analysing the issue and to provide better service to the partner and other parties involved. If you contact Onewaytaxie Support by phone, your calls may be recorded for internal Support training and improvement purposes. Your data will be processed outside of United Kingdom. We may share your data with any other third party which works with us on Onewaytaxie operation

Cookies

• We use cookies or other similar technologies to enable auto-login for you into the Onewaytaxie, for API authentication and to obtain technical information about your device that may affect the technical functionality of the Onewaytaxie Partner App, for example, certain characteristics of and performance data about your device, Onewaytaxie App and operating system, including your device type, network connection type, app version, phone language, screen size and platform.

• You have the right to use your device settings to reject or remove these functional technologies, however please be aware that if you do this, the Onewaytaxie will not function correctly and you will not be able to carry out your services as a rider with Onewaytaxie.

Information about your services

• We may receive information about your services or any incident you may have been involved with our customers, other riders or members of the public.
• We may collect information about you from the feedback you send us or provide to us through focus groups or surveys.
• When you use websites or applications of third parties in connection with your services for Onewaytaxie, including during the application and onboarding process, those sites or applications may collect and process your information independently of Onewaytaxie. We recommend that you check their privacy policies to understand how they process your personal data.

Transaction Information

• We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.

Device Information

• We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.

Communications data

• We enable users to communicate with each other through the app, websites, and other services. For example, we enable drivers, and partners and recipients, to call or text each other (in some countries, without disclosing their telephone numbers to each other). To provide this service, Onewaytaxie receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. Onewaytaxie may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.

USE OF YOUR INFORMATION AND WHY

• We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information if: we need to process your information for the performance of a contract with you, or at your request before we enter into a contract; we have your consent; we have a justifiable reason for processing your data; it is in the public interest for us to process your data; or we are under a legal obligation to do so.

• We also process your data where we have a justifiable reason for doing so. We have listed these reasons below:
  To communicate with you

  • to help you to complete your partner application;
  • to contact you for your feedback on your rider experience;
  • to inform you about opportunities to make more money in connection with the services you provide, such as by riding at certain times or by referring your contacts as riders

  For our onboarding and delivery operations

  • to perform right to work, driving licence and insurance checks, and to audit and store evidence of these, to ensure that you are legally compliant when providing the services and to comply with our internal policies, protect our reputation and mitigate our legal risks
  • to make the most efficient decisions when offering you orders based on factors like your location, and your “Statistics” data. Data protection law describes this as profiling
  • to enable you to use or benefit from an insurance policy
  • to enable our Rider Support, tech and engagement teams to help you with any issues, enquiries or complaints efficiently and effectively, including to fix any bugs or other technical issues in the Rider App using technical information relating to your device
  • to provide Onewaytaxie services and a positive experience to our customers and Partners, such as by providing live order progress updates using your order progress swipes on the Rider App

  To develop our business, systems and services

  • to ensure and improve the efficiency of our services, for example to understand from your data (such as your order progress swipes and other Partner App usage, feedback you give about orders and your location data) as well as the data of other riders, what causes a negative customer or rider experience, inefficient deliveries or damage to Onewaytaxie, and use this data to responsibly design, develop and test new tools and processes to improve our business, systems and services;
  • to analyse data about your rides to make certain assumptions about the types of promotional offers that may be particularly beneficial for you when providing services to Onewaytaxie. For example, this might result in us sending you deals relevant to the area where you most often work. Data protection law describes this as profiling;
  • to interact with you (such as via communications or Partner App functionality) to encourage Onewaytaxie’ network efficiency based on our analysis of your services;

  To protect Onewaytaxie

  • for the exercise or defence of legal claims and to exercise and protect the rights of Onewaytaxie, Partners, customers, or others, including determining our liability;
  • to investigate any complaints or incident reports relating to a rider and to prevent fraud or other misuse of our systems and services;

SHARING YOUR INFORMATION

• The information we collect about you will be transferred to and stored on our servers located within the EU. We are very careful and transparent about who else your information is shared with globally.

• Sharing your information with third parties: We share your information with third party service providers who will store your information on their servers. The types of third party service providers whom we share your information with includes:

  • IT service providers: including cloud, software, analytics, communications and data storage providers and SDKs.
  • Operational service providers: including feedback and survey providers, background and right to work verification and onboarding providers, our support service providers, payment providers, user research partners, professional advisors, financial services providers and other suppliers, business partners, contractors and subcontractors.
  • Partner and customers: we provide limited information to Partner and customers whose orders you accept, for the purposes of our operations.
  • Insurance companies: if you decide to purchase third party products or services (such as insurance), you or the provider may request that we provide your information to the provider to enable them to provide the products, services or policy to you, so we will share this information for this purpose. We may also need to share your information with insurers to establish whether we are liable for any incident you have been involved in whilst providing services to us.
  • Media: where we have the legal right to do so, such as if you share (including by publishing or causing to be published) any details about your rider services for Onewaytaxie which are misleading or inconsistent with our records of your rider services for Onewaytaxie, including regarding details about your earnings, we may share your information (such as in the form of a correction) with the media.

• In applicable circumstances, we may also share your information:

  • If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors;
  • if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement. This includes where we’re under a legal obligation to respond to police data requests or to exchange information with other companies and organisations for the purposes of fraud protection and prevention;
  • where we reasonably believe that you or another person has been harmed or is at risk of harm in connection with your rider services for Onewaytaxie;
  • in order to enforce our contractual terms with you;
  • in the event of a dispute relating to your services to Onewaytaxie, or to protect the rights of Onewaytaxie, Restaurants partners, customers, or others, including to prevent fraud; and
  • with such third parties as we reasonably consider necessary in order to detect or prevent crime, e.g. the police.

RETENTION OF YOUR INFORMATION

• We will not retain your information for any longer than we think is necessary.
• Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the ‘Use of my information’ section above, in line with our justifiable reasons for processing or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.
• When determining the relevant retention periods, we will take into account factors including:
  • our contractual obligations and rights in relation to the information involved;
  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law(s);
  • our justifiable reasons for processing where we have carried out balancing tests (see section on ‘Use of your information and why’ above);
  • (potential) disputes; and
  • guidelines issued by relevant data protection authorities.
• Otherwise, we securely erase your information where we no longer require your information for the purposes collected.
• When you no longer partner with us new information about you will not be collected except for legal purposes or during disputes and any sensitive data which we feel is no longer necessary will be erased securely.

SECURITY

• We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected.
• We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.
• Where you have chosen a password which allows you to access certain parts of the Partner App, you are responsible for keeping this password confidential. We advise you not to share your password with anyone, other than any substitute you are working with. If you do choose to share your password with your substitute, please make sure they are also aware that they must keep it confidential and secure and not share it with anyone else.
• Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to us; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS
Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact us using the contact details set out below. For additional information on your rights, please contact your data protection authority.

• The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.
• The right of access. You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch (see Contact Us).
• The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us (see Contact Us).
• The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of the information that we hold about you by contacting us (see Contact Us). The right is not absolute and only applies in certain circumstances.
• The right to restrict processing. You have rights to ‘block’ or ‘supress’ further use of your information. When processing is restricted, we can still store your information, but will not use it further.
• The right to data portability. You have the right to obtain your personal information in an accessible and transferrable format so that you can re-use it for your own purposes across different service providers. This is not a general right however and there are exceptions. To learn more please get in touch (see Contact Us).
• The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with a competent data protection authority (see Complaints).
• The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. if we rely on consent as a legal basis for processing certain information), you have the right to withdraw that consent at any time. You can do this by contacting us (see Contact Us). Withdrawing consent will not however make unlawful our use of your information while consent had been apparent.
• The right to object to processing. You have the right to raise an objection to certain types of processing, including processing for direct marketing and profiling. You can object by contacting us on the details above (Contact Us).

CHANGES TO OUR PRIVACY POLICY
Any changes to our Privacy Policy will be posted to the Partner App and, as appropriate, through notification in the Partner App or by email.
This privacy policy was last updated: 31 January 2021